01 — Information We Collect

When you interact with our website, we may collect the following information:

• Contact details such as name, email address, phone number, and company name
• Messages and inquiries submitted through our contact form
• Email addresses subscribed to our newsletter
• Basic usage information such as browser type and pages visited

02 — How We Use Your Information

We use the information we collect to:

• Respond to inquiries about gemstones, jewellery, and services
• Process orders, payments, and deliveries
• Send updates, exclusive offers, and newsletters you have agreed to receive
• Improve our website experience and customer service

03 — Cookies

We use cookies to improve your browsing experience and remember your preferences, such as your cookie consent choice. You may accept or reject cookies when first visiting our website. Most browsers also allow you to disable cookies through their settings.

04 — Third-Party Services

We may share limited information with trusted service providers who help us operate our business, including:

• Formspree — for securely processing contact form submissions
• Shipping and courier partners — for delivering orders
• Gemological laboratories — for certification of gemstones

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

05 — Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes.

06 — Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

07 — International Transfers

As Ceyluvial operates in both Sri Lanka and the United States, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

08 — Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for newsletters or marketing communications

To exercise any of these rights, please contact us at contact@ceyluvial.com.

09 — Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10 — Changes to This Policy

Ceyluvial may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

11 — Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@ceyluvial.com or visit our Contact page.